Refunds and exchanges are only offered upon the error of Hello Cedar Apparel. Ordering the incorrect size, forgetting to apply promotional codes, or failing to be aware of turn around time are not refundable reasons.
At Hello Cedar Apparel each item is created with care so we can be sure you receive a quality item. Turn around on standard orders is 3-5 business days, not including shipping time. Turn around time for any orders containing a preorder item is 2-3 weeks, not including shipping time. If you order both preorder AND standard items, your entire order will not ship until the preorder items are ready.
Hello Cedar is not responsible for packages once your order has shipped. You will receive an email notification including the tracking number for your items. Domestic orders are shipped USPS First Class and typically take 3-7 business days.